Privacy Policy

Super Cheap Mobiles operates this website and online store, supercheapmobiles.co.nz, including the products, services, content, features and other functionality available through the website.

We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what personal information we collect, how we collect it, why we use it, who we may share it with, and the rights you have in relation to your information.

Our privacy practices are governed by the New Zealand Privacy Act 2020 and the Information Privacy Principles that apply to businesses operating in New Zealand.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Super Cheap Mobiles, we may collect the following types of personal information:

Contact and delivery information

This may include:

• Your name
• Billing address
• Delivery or shipping address
• Email address
• Phone number
• Other contact details you provide to us

Order and transaction information

When you purchase a product from us, we may collect information relating to your order, including:

• Products purchased
• Order number
• Order date
• Purchase amount
• Delivery information
• Returns, refunds or exchanges
• Payment status
• Other information necessary to process your order

Payment information

Payments made through our website may be processed by third-party payment providers. Depending on the payment method you choose, these providers may collect and process payment information such as credit card or debit card details.

Super Cheap Mobiles does not generally need to store your full payment card details when payment is processed through an external payment provider.

Account information

If you create an account with us, we may collect information such as:

• Your name
• Email address
• Password or other account credentials
• Saved addresses
• Account preferences
• Order history

Communications

If you contact us, including by email, phone, contact forms or other communication channels, we may collect information contained in those communications, including your name, contact details and the details of your enquiry.

Website and device information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Pages visited
• Products viewed
• Referring websites
• Date and time of visits
• Website interaction information

We may collect this information through cookies and similar technologies.

2. How We Collect Your Information

We may collect personal information:

• Directly from you, such as when you create an account, place an order, contact us, subscribe to marketing communications or otherwise provide information to us.
• Automatically, when you browse or interact with our website through cookies, analytics tools and similar technologies.
• From service providers, where third parties provide services to us that involve processing information on our behalf.
• From other parties, where permitted by law and where reasonably necessary to provide our Services or operate our business.

Where we collect personal information from another source rather than directly from you, we will comply with the applicable requirements of the New Zealand Privacy Act 2020.

3. Why We Collect and Use Your Information

We collect and use personal information only where it is reasonably necessary for our business and for purposes connected with providing our Services.

We may use your information to:

Process and fulfil orders

• Process purchases and payments
• Confirm and manage orders
• Arrange delivery and shipping
• Provide order updates
• Process returns, refunds and exchanges
• Provide customer support
• Maintain records of transactions

Operate and improve our website

• Provide and maintain our website
• Improve website functionality and performance
• Understand how customers use our website
• Troubleshoot technical problems
• Improve our products and Services
• Personalise your shopping experience where appropriate

Communicate with you

We may use your contact information to:

• Respond to enquiries
• Provide customer support
• Contact you about your orders
• Provide important information about your account or purchases
• Send service-related communications

Marketing

Where permitted by law and, where required, with your consent, we may use your contact information to send marketing communications about products, promotions, sales or other offers that may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.

We will continue to send necessary transactional or service-related communications, such as order confirmations and important information about your purchases, where required.

Security and fraud prevention

We may use information to:

• Protect our website and customers
• Detect and prevent fraudulent transactions
• Investigate suspicious or unlawful activity
• Protect our business and systems
• Maintain the security and integrity of our Services

Legal and regulatory purposes

We may use or disclose information where reasonably necessary to:

• Comply with applicable New Zealand laws
• Respond to lawful requests from government agencies or authorities
• Establish, exercise or defend legal claims
• Enforce our terms and policies
• Protect our rights, property or customers

The Privacy Act 2020 generally limits the collection, use and disclosure of personal information to appropriate purposes.

4. Who We Share Your Information With

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These may include:

• Shopify, which provides the ecommerce platform used to operate our website and online store.
• Payment providers, which process payments and related transactions.
• Courier and delivery providers, where necessary to deliver your order.
• Technology and IT providers, which help us operate, maintain and secure our website and systems.
• Analytics and website service providers, which help us understand website usage and improve our Services.
• Customer service providers, where applicable.
• Marketing and advertising providers, where applicable and permitted by law.
• Professional advisers, such as accountants, legal advisers or other professional service providers.
• Government authorities or law enforcement, where disclosure is required or permitted by law.

We do not sell your personal information as a business practice.

We will generally only disclose personal information where the disclosure is for a purpose connected with the reason the information was collected, is authorised by you, or is otherwise permitted or required by law.

5. Shopify

Our online store is powered by Shopify.

When you use our website, Shopify may collect and process information relating to your use of the Services, including information necessary to provide ecommerce functionality, security, analytics and other services.

Information submitted through our website may be processed by Shopify and other service providers involved in operating our store.

Shopify may process information in countries outside New Zealand. For more information about how Shopify handles personal information, please refer to the Shopify Privacy Policy.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality and improve your experience.

Cookies may be used to:

• Keep products in your shopping cart
• Remember preferences
• Maintain account and session information
• Understand how visitors use our website
• Improve website performance
• Measure marketing and advertising effectiveness
• Provide relevant advertising where applicable

You can control or disable certain cookies through your browser settings. However, disabling cookies may affect some functionality of the website.

7. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

If you follow a link to a third-party website, that website will have its own privacy practices and policies. We are not responsible for the privacy, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Keeping Your Information Secure

We take reasonable steps to protect personal information against loss, unauthorised access, use, modification or disclosure.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

If you believe your personal information has been accessed, used or disclosed inappropriately, please contact us as soon as possible.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our Services
• Maintain customer and transaction records
• Process returns or warranty-related matters
• Meet legal and accounting obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements and policies

When personal information is no longer reasonably required, we may securely delete or de-identify it.

10. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have rights relating to personal information we hold about you.

Depending on the circumstances, you may request:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete personal information.
• Information about how your personal information is being collected, used or disclosed.

We will respond to requests in accordance with our obligations under applicable New Zealand privacy law.

We may need to verify your identity before providing access to personal information or making certain changes.

For more information about privacy rights in New Zealand, you can visit the Office of the Privacy Commissioner New Zealand.

11. Marketing Preferences

If you have subscribed to receive marketing communications from us, you can unsubscribe at any time using the unsubscribe link included in our marketing emails.

You may also contact us directly to request that we stop sending marketing communications.

Unsubscribing from marketing communications will not prevent us from sending necessary communications relating to your orders, account, transactions or other services you have requested.

12. International Processing

Some of our service providers, including Shopify and other technology providers, may operate or store information outside New Zealand.

Where personal information is disclosed overseas, we take reasonable steps to ensure that the disclosure complies with the requirements of the New Zealand Privacy Act 2020.

New Zealand's Privacy Act contains specific requirements relating to the disclosure of personal information outside New Zealand.

13. Children's Privacy

Our website and Services are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe a child has provided us with personal information and you would like us to review or delete that information, please contact us using the details below.

14. Privacy Complaints

If you have concerns about how Super Cheap Mobiles has collected, used, stored or disclosed your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

You may also contact the Office of the Privacy Commissioner if you are not satisfied with how your privacy concern has been handled.

You can find information about making a privacy complaint through the Office of the Privacy Commissioner.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable laws.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy concern, please contact us:

Super Cheap Mobiles

Email: sales@supercheapmobiles.co.nz

We will handle privacy requests in accordance with the requirements of the New Zealand Privacy Act 2020.