Warranty and Returns

Supercheapmobiles 12-Month Warranty Declaration

All New, Grade 1, and Grade 2 devices are sold with the understanding that they are new, nearly new, or used items, as applicable. These phones carry a 12-month limited warranty from the date of purchase, unless otherwise stated. The warranty is provided by Supercheapmobiles. You must retain your receipt or proof of purchase as evidence of your purchase and warranty entitlement.

This limited warranty covers product issues caused by defects in materials or workmanship during ordinary consumer use. It does not cover product issues caused by any other reason, including but not limited to commercial use, misuse, limitations of technology, or modification of or to any part of the product.

Claiming Warranty Repair

If your product fails to function or does not meet the manufacturer's specifications within the 12-month warranty period, you can submit a warranty claim through our online returns and warranty process.

To make a warranty claim, please contact us with the details below. Make sure you have your receipt or proof of purchase available when submitting your claim.

All faulty items will be assessed by our service department. Before sending an item in for assessment, a $55 or $85 assessment deposit may be required, depending on the phone model. This deposit will be refunded in full if the fault is confirmed to be covered under warranty.

If an item is determined to be non-warranty, or the warranty has been voided for any reason, we will contact you to advise of any applicable costs and determine whether you wish to proceed with the repair. The assessment deposit may be retained as an assessment fee or applied towards the cost of the repair.

Please note that the warranty does not cover any malfunctions, faults, or damage caused by physical damage, accidental damage, or liquid/moisture ingress.