Terms & Conditions / Warranty Returns
Pricing
All listed prices are in New Zealand dollars and exclude GST and freight charges unless specified otherwise. These prices are subject to change without prior notice, and we reserve the right to amend them at any time before we accept your order. The prices quoted are for the goods only, packed and delivered, and do not include installation or maintenance unless explicitly mentioned.
Warranties & Returns
Unless otherwise specified, all products sold are covered by a written warranty, which varies depending on the specific item purchased (excluding battery or software-related issues for complete units). If you experience a problem with your product, please contact us during business hours, and we will address the issue. In the unlikely event that an item is faulty upon receipt, we will cover courier costs for return. However, for general warranty claims, the return shipping costs will be borne by you. At our discretion, we may repair, replace, or issue a refund for faulty products.
Exchange Policy
Items may be exchanged within 14 days of purchase if returned in their original sealed condition, exactly as supplied at the time of sale. Please note that opened or used items are not eligible for exchange.
Guarantees
Where the Consumer Guarantees Act 1993 ("the Act") applies: If the goods are purchased for business purposes, the Act will not apply.
If you resell the goods, you must do so with the understanding that the Act will not apply for business purposes and you must inform consumers that neither we nor the manufacturer guarantee the availability of repair facilities or spare parts.
You acknowledge that no express guarantees (as defined by the Act) are provided.
In the event that a consumer claims against us under the Act, you agree to reimburse us for any damages we are required to pay, up to the amount of the margin you made on the goods in question. Nothing in these terms is intended to contract out of the provisions of the Act except as permitted by law.
Except as required or prohibited by law or expressly provided in these terms, we are not liable for any claims related to the goods we supply, including claims arising from negligence or other causes, and all representations, warranties, and guarantees (including fitness for purpose) are excluded.
Limitation of Liability
We are not liable for any delays or failure to meet any obligations under any contract, nor for any loss or damage (including indirect or consequential loss, such as loss of profits or data) you may claim.
If we are found to be liable for any reason related to this agreement or the goods supplied, our total liability is limited to the price of the goods and services that gave rise to the liability. We are not responsible for any indirect or special damages, including loss of business profits.
If we cannot fulfill our obligations due to circumstances beyond our control, such as strikes, lockouts, riots, industrial action, fire, storm, or legal restrictions, we will be released from our obligations under this agreement.
Indemnity
You agree to indemnify us and hold us harmless from any obligations or liabilities arising from your actions or omissions in relation to this agreement.
Waiver
Failure by us to exercise any right or remedy under this agreement shall not prevent us from exercising that right or remedy in the future. Any waiver of any term of this contract must be expressly made in writing by us and signed by an authorized representative.
Assignment
You are not permitted to transfer or assign any of your rights or obligations under this contract without obtaining prior written consent from us.
Governing Law
This contract and its terms are governed by the laws of New Zealand. Both parties agree to submit to the exclusive jurisdiction of the courts of New Zealand.